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Administrative rights
Lockngo was accidentally deleted
Forgotten password and Lockngo backdoors
Changing the registered email address
I bought Lockngo, but cannot activate it
Administrator's right for Vista and Windows 7
What is the limitation for disk size
Using Lockngo with SD cards
My drive contains several partitions
Supported Operatin Systems
Supported File Systems
Formatting a locked drive
Using Lockngo for multiple drives
Transferring license from one drive to another
I did not receive download instructions
Getting technical/sales support
Excluding Owner.* and Autorun.* files (Lockngo Professional only)
Multi-lingual version
Is Lockngo safe to use?
Recommended password
Safely unplug a removable drive
Problematic USB device connected (I/O device error)
How can I tell if my drive is locked?
Q: Administrative rights Do I need adminstrative rights to use Lockngo or Lockngo Professional A: In order to use Lockngo you need to have adiminstrative rights. The requirement for administrative right is imposed by the Operating System default policies settings and limits Lockngo from performing the security actions on the removable drive (this is not a Lockngo specific problem - the same requirement applies to similar products available in the market). If you are a system administrator and wish to change the default system policies, without affecting any other security settings built into the operating system, please review the tutorials written by our staff: for Windows XP. for any OS    Q: Lockngo was accidentally deleted What happens if I deleted lockngo.exe file from my removable drive by mistake? A: We highly recommend that you save a copy of the full version file on your hard drive for safekeeping. If you did not save a copy of your full version, you will be able to re-download your full version from the lockngo website. If you have backup copy of Lockngo.exe file please follow this procedure: 1. Copy Lockngo.exe to the root of your C: drive 2. Click "Start" - > "Run", type "cmd" and click "Ok" 3. In appeared console window enter: "C:\lockngo.exe X:\", where X: is your locked disk 4. Unlock your drive You can unlock your disk only using the same version of Lockngo.  Q: Forgotten password and Lockngo backdoors I have forgotten my password. Can you tell me if there is a backdoor to my information? A: For your own protection, there are absolutely no back doors to lockngo. We highly recommend that you backup your data before locking it. Backing up data is important for your protection not only for incidents of forgotten password, but also in case the removable drive gets lost or stolen. If your data has been locked and you do not know your password you can reformat your drive and copy your registered version of lockngo to return your media to normal operation state. Please note, that by formatting your media you are permanently deleting its content. Q: Changing the registered email address When I purchased my copy of Lockngo I used an email address which I do not use anymore. How do I change the eamil address so that I can keep receiving updates? A: Just send a request to our support team through our contact page Please tell us what was your old email address and the new email address which you want to use. Q: I bought Lockngo, but cannot activate it I cannot activate bought version. I see an error message A: This means that something blocks access to the Internet (antivirus, firewall, etc). Please do following: 1. Download Lockngo Demo and copy it to your portable drive (THIS IS NOT DOWNLOADER. THIS IS DEMO VERSION). 2. Run it from your portable drive and click 'Order Full Version!' 3. At the page that will be opened in your browser find in the top right corner the record: "Already Purchased ? Click here to redownload your product." and click it. 4. Enter your registration information in the form and download full version. There are 2 types of activation: (1) using activation code and (2) using registration email and order number. If you have activation code in the text of confirmation email from us than enter it and leave other fields blank. Otherwise, enter your registration email and PayPal / Element5 / etc. order number. Q: Administrator's right for Vista and Windows 7 I have Administrator's right, but program says that I need them. A: Most probably you have Vista or Windows 7 Operating System. By default, all what you do in the system is done NOT from Administrator's account. There are 2 possibilities to run Lockngo: 1. Right-click on the Lockngo file and select "Run As Administrator..." 2. Disable UAC Q: What is the limitation for disk size What is the limitation for disk size ? A: Lockngo doesn't have any disk size limitations. It can be used with any disk size, but pay attention that if you have a large disk than most probably is it NTFS formatted and you need Lockngo Pro version to protect it Q: Using Lockngo with SD cards I inserted SD card in another computer and cannot run Lockngo. A: We do not recommend using Lockngo with devices which cannot be connected to computer directly without additional devices (SD, MMC cards). In this case such devices can be locked / unlocked only using the same card reader which was using for downloading full version to this drive. Q: My drive contains several partitions My drive contains several partitions. How many licenses do I need to protect them? A: If your portable drive is divided into several partitions you need just 1 license to protect them. You have to copy Lockngo.exe to the root of every partition and lock them individually. Q: Supported Operatin Systems What operating systems are supported by Lockngo and Lockngo Professional A: Supported operating systems are Microsoft Windows Me / 2000 / XP / 2003 / Vista / 7. Mac OS is not supported for a while. Q: Supported File Systems What file systems are supported by Lockngo and Lockngo Professional? A: Lockngo supports FAT and FAT32, Lockngo Professional supports FAT, FAT32 and NTFS. Q: Formatting a locked drive What will happen if I format a locked disk? A: The files in the locked media will be permanently deleted. Q: Using Lockngo for multiple drives When I order lockngo and receive the full version, can I use it for all my removable media storage devices? A: The full version will operate only on the removable media from which you ordered the full version. You may transfer your license to another drive, but simultaneously it can work only at one physical drive. If your portable drive is divided into several partitions you need just 1 license to protect them. Q: Transferring license from one drive to another Can a license be transferred from one drive to another (for example: if a drive is being replaced or upgraded)? A: Yes. Just send us an email before you try to activate your new drive and we will enable the transfer. Q: I did not receive download instructions I made a purchase more than 24 hours ago and have not yet received download instructions A: Orders are processed automatically, immediatel after the transaction is approved, and download instructions are sent to the email address which is provided during purchase. Check the email address that you supplied to make sure it is correct. Check your junk mail box, our message may have ended up there Check your anti-spam/anti virus blocking policy Send us an email and let us know that you did not receive the download instructions. If possible, provide us with an alternate email address. Q: Getting technical/sales support I sent a sales/support query through the web site and did not receive an answer. A: Queries are typically answered within two business days. Check the email address that you supplied to make sure it is correct. Check your junk mail box, our message may have ended up there Check your anti-spam/anti virus blocking policy Send us another email and let us know that you did not receive an answer. If possible, provide us with an alternate email address. Q: Excluding Owner.* and Autorun.* files (Lockngo Professional only) What is the option to exclude Owner.* and Autorun.* files from the lock and hide process? A: As of version 2.20, Lockngo Professional has a new useful feature that enables the exclusion of a specific files from the disk lock and hide process. This new feature enables you to save a special file in the root of your removable drive with your personal information so that if the drive is found by anyone, it can be returned to you. The new version simply excludes this special file from being locked and hidden during disk lock. Disk autorun files (autorun.*) are also excluded from the lock process in the new version. Here is how to use this feature:
Q: Multi-lingual version When I start Lockngo all the messages are in English. Is there a multi-lingual version of Lockngo? A: Yes. Currently Lockngo supports: English, Russian, Swedish and Hebrew (and is soon to support more languages). Lockngo automatically change the user interface language based on your 'Regional Settings' inside your computer Control Panel. Click here to learn more. If you are interested in translating Lockngo to your language, please contact us Q: Is Lockngo safe to use? Is it safe to use lockngo? A: We have taken great efforts to prevent possible damage to media and data. Lockngo is designed so that it checks the media and if - for any reason - the media cannot be locked , Lockngo will restore it to its original state. In this case, you should follow additional instruction in pop-up windows. Since it is impossible to test every media that is in the market today, we recommend backing up the data on the media. Lockngo is delivered 'AS IS' and using it is at your own risk. We do not warrant that lockngo will operate without failure. Q: Recommended password What password structure do you recommend? A: We recommend using password that are made of a combination of at least 6 characters , including numeric, small and capital letters and special symbols like "!@#" etc. Please don't forget your password, because the program doesn't have any back-doors. Nobody can get access to your files if password is lost! Q: Safely unplug a removable drive How can I tell that it is safe to unplug my media after locking? Can I plug my media immediately after the lockngo window closes or do I need to wait? A: Even if lockngo finished locking the media and the Explorer window is opened, the operating system still may require some additional time to transfer information to and from the media. You should wait until the led on your removable disk turns off and only then you can be sure that it is safe to unplug the media. Q: Problematic USB device connected (I/O device error) While a problematic USB device is connected an error "Cannot copy.... The request could not be preformed because of an I/O device error" appears. Is there a fix? A: With the problematic USB device connected, just right-click the My Computer icon on your desktop and select ‘Manage’. In the Computer Management tool click the Device Manager icon and then click the ‘+’ sign next to Disk Drives. Double-click the USB drive icon and click the ‘Policies’ tab. Check the radio button for ‘Optimise for Performance’ and click ‘OK’. This enables write caching for the drive, which should prevent the error message appearing. Q: How can I tell if my drive is locked? I plugged in my removable drive and I see only lockngo (or "lockngo.exe") in it. How can I tell if this media is locked or if it is simply empty? A: Just run lockngo. The lockngo user interface will indicate if the media is locked or unlocked. See an example here |
